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Annual Subscription Service

Hardware Support
The Annual Subscription Service incorporates your hardware support. A variety of options are available depending on your location and needs ranging from an appliance replacement service, through next business day on site engineer visit to a comprehensive 7 x 24 onsite service with 4 hour response on a three or five year basis.

Software Support
The Annual Subscription Service incorporates support and maintenance for the whole runIP environment. We develop and make available Management Packages for both the runIP Appliance operating system environment and the various versions, upgrades and patches for the VitalQIP DNS and DHCP server software. Problems can be reported by telephone or email with a four working hour initial response.

Management Packages
We provide Management Packages both on specific user request and as new versions, upgrades and patches become available. They are generally made available within five working days from request or release.

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