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Support Services
We know you have to deliver an IP environment which is business critical,
fully maintained and always available. We have developed our services to ensure you can meet this need.
We pride ourselves in ensuring that our customers receive the most comprehensive, most effective and most professional after sales support service. Quite simply, we aim to provide a product support service with a skill level that builds on and surpasses that available from the product manufacturer.
We pride ourselves in ensuring that our customers receive the most comprehensive, most effective and most professional after sales support service. Quite simply, we aim to provide a product support service with a skill level that builds on and surpasses that available from the product manufacturer.
We maintain a strong consulting and support team with
- specialist technical skills
- extensive product training
- highest levels of individual and company certifications
- VitalQIP Certified Professionals
- VitalQIP Certified Trainers
- VitalSuite Certified Professional
- Microsoft Certified System Engineers for Windows 2000 (MCSE)
- Cisco Certified Network Administrators (CCNA)
- excellent communication skills
- over 100 years of network industry experience
- a true and unerring customer focus
Services are available for
- VitalQIP and VitalSuite from Alcatel-Lucent
- Active Directory Tools form NetPro
A common thread running through all of these products is the need for high operational availability,
effective software maintenance and the delivery of swift and effective problem resolution.
We deliver support services to over 350 blue chip customers in Banking, Insurance, Retail, Distribution
and Manufacturing operating mission critical high availability IP networks. To indicate the scale this
means delivering IP Address Service, performance and back up measurement applications spread over hundreds of
enterprise servers, to an estimated 3 million IP addresses, through over 2,000 servers.
Our services have withstood the test of time and the pressure of delivering answers to some of the most
demanding customers and complex problems. Our support services are a key and valuable cornerstone of our
ongoing relationship with our existing customers. We ensure they derive the maximum value from the products licensed.
But our aim is not merely your satisfaction - we want you to be delighted with any support service you purchase.
But our aim is not merely your satisfaction - we want you to be delighted with any support service you purchase.
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