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Premier Options Overview
Configuration Service Option
- Advice on the appropriate hardware scaled for the initial license and projected growth
- Sourcing of suitable hardware via your usual purchasing agreement
- Configuration of server hardware options
- Definition of required Hardware Support Service to minimise outages
- Configuring all software
- Operating system
- Licensed product
- Any required database and utilities
- Testing of fully configured system prior to delivery
Deployment Service Option
Complete installation service including
- planning
- initial device or service discovery
- physical server installation
- backup and restore procedures
- stand alone local
- integration with your own enterprise backup/restore system
- data import and clean up
- agent and remote server deployment
- Verification of proper live system operation
- Initial quick-start training for your staff
- Follow-up visit after the initial installation to
- provide additional instruction
- assist interpretation of any collected data
- evaluate and fine tune operational experience
Configuration Change Service Option
- Performing add/change/delete services for monitored devices
- Installation of Software updates either onsite or remotely
- Quarterly Health Check to
- review operation and performance of the installed system
- ensure you have and fully understand the latest technical information
- investigate any operational problems
Diagnostic Service Option
- Requires Dial Up Service Option
- Examination of systems to ascertain cause of problems
- All necessary problem reporting and escalation
- Software including escalation management
- Hardware including liaison with service provider to manage the repair or replacement of the affected unit to restore proper operation.
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