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Service Level Management

Service Level Management is closely aligned with specific products and we at n3k have identified what we believe to be the industry leading solutions. In this case the consulting services are targeted at helping customers to implement and manage their chosen Service Level Management system.

Service Level Management Design and Implementation

Having established the real need for effective Service Level Management and selecting the appropriate system, the next step is to ensure a practical design and successful implementation. n3k have considerable experience of the industry leading solutions and can ensure a successful deployment and ongoing operation in the following ways:

  • Recommendation of appropriate systems
  • Architectural end- to-end design
  • Implementation and commissioning of chosen systems
  • Establishing Service Level Agreements (SLA)
  • Customisation of reporting options
  • Analysis of SLA reports

Delivery

n3k will assign a consultant to lead on any engagement and he will act as the single point of operational contact and be responsible for co-ordinating any other n3k resource that may be required.
As every engagement is specific to the particular customer it is not feasible to outline a generic cost, however at the outset we will agree the initial effort that will be required and document a scope of engagement for the customers approval prior to commencement of any work.
As part of the Scope of Work document we will also agree our responsibilities, any customer responsibilities, the specific deliverables and project milestone dates for delivery. Our objective is to ensure a successful engagement that results in high levels of customer satisfaction.

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